Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
What is consignment?
We sell your items to our base of customers on your behalf. Items put on consignment remain your property in our store under an agreement for a period of 2 months. Once an items sells you will gain 35% of the sale in your account. We only profit if you profit. You only get paid out for any items that sell.
What if I just want to trade my items for other items in the store?
That's a great option! You will receive 25- 40% of the resale total in immediate store credit for any items we accept from your drop off. No need to wait for your items to sell! You can use your credit same day or bank it for later! It doesn't expire.
How are you different than a thrift store?
Although we also sell gently loved items, we do NOT receive items on donation like a thrift store. Our items are hand-picked from local families bringing in their goods to sell. In addition, we go the extra mile and provide a clean, warm & organized environment to shop in. We love providing an easy shopping experience!
What happens when my items sell?
Great news! If you put your items on consignment that means you have funds to cash out or spend at Little Bird and your items were recycled to a new family. Win, Win!
Feel free to track your items and sales via our online portal with the logins that you were given when you set up your account :D
How can I cash out my consignment funds?
We cut checks for consignment accounts on the 15th of every month. If you would like to request a check for the items sold in your account you must submit an online request to us by 5pm on the 10th of the month to be put on that months check run. This can be done in your consignor portal.
Checks are ready for pick up on or after the 15th. In the event the 15th falls on a day that our store is closed it will be available the following business day.
What do you do with unsold items?
If you opt to pick up your unsold items, you will be assigned a pickup window at the time of drop-off. Items not picked up during your assigned window will automatically become Little Bird store property and discounted and/or donated at our discretion.
If you opt to donate any unsold items, you will NOT receive a pickup window and your items will be pulled and donated to one of our many local charities that we partner with.
When can I bring in items and how much can I bring?
We currently take items in Tuesday - Friday 11am - 4pm.
We are currently limiting drop ins to ONE standard paper or reusable bag, 30 items or less.
Please visit our "consign with us" tab to see exactly what we are looking for.
*We are no longer taking equipment & accessories, so please leave those items at home. We only take clothing, shoes, toys & books.
Why do you have limits on how much I can bring in?
We are a small batch shop! We do not have storage capabilities and we can only take in items we can put out on the floor immediately.
Plus, in order to offer walk-ins with no appointments, we need to be efficient with our time, your time and ther person in line behind you's time.
You can bring things in ONCE per calender week :)
How do you price items?
We price based on demand, sizing and brand. We can't share our exact formula, however, you are more than welcome (and encouraged) to shop our racks prior to dropping off items. We do our best to be fair to both our consignors and shoppers!
Don't want to drive over? Check out our online store >> www.shoplittlebirdkids.com
Do you take anything and everything?
We don't! We actually ONLY accept clothing, shoes, toys and books.
As much as we would love to accept other items, our foot traffic and space can't accommodate it at this time. We appreciate you thinking of us though ❤️
What is your return policy?
We accept returns for all regular-priced clothing & shoes within 7 days of purchase for store credit only. Tags must be attached and you need to bring in your receipt.
We do not accept returns on sale items, toys, books or accessories. All sales are final on those items.
I placed an order online and changed my mind, can I cancel it?"
If we have not processed your order, you may cancel it. We will refund your order minus a 10% restocking fee. This fee covers our costs & time associated with your order, including the credit card fees which we don't get back from Shopify.
Once your order has been processed (i.e. pulled off the floor and bagged up, with Shopify notification sent) we won't be able to cancel your order however you can return items based on the terms of our regular return policy.