Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
How does your store work?
We are a small batch, kids, resale shop! You can bring in your kids outgrown clothing, shoes, toys & books for on the spot store credit trade or cash buyout!
How much will I get?
Store Credit: You'll receive 30-50% of the selling price of your items
Cash Buyout: You'll receive 50% of the store credit offer
How do you price items?
We price based on demand, sizing and brand. We can't share our exact formula, however, you are more than welcome (and encouraged) to stop in and shop our racks prior to bringing in items. It's a great way to see what kind of items we take and get an idea of our pricing.
We do our best to be fair to both our sellers and shoppers!
How are you different than a thrift store?
Our items are hand-picked from local families bringing in their goods to sell. We do not take items on donation. In addition, we go the extra mile and provide a clean, warm & organized environment to shop in. We love providing an easy shopping experience!
When can I bring in items and how much can I bring?
Our buying hours are Tuesday - Friday from 11am - 4pm. You can bring in ONE standard paper or reusable bag with 30 items or less.
At this time we only buying better brand clothing, shoes, sustainable toys & board books.
*We are no longer taking equipment & accessories, so please leave those items at home.
Why do you have limits on how much I can bring in?
We are a small batch shop! We do not have storage capabilities and we can only take in items we can put out on the floor immediately.
In order to offer walk-ins with no appointments, we need to be efficient with our time, your time and the time of the person in line behind you.
Also, we want you to bring us your best, most recent items, not items that have been stored for long periods of time.
You can bring things in ONE TIME per calendar week :)
Do you take anything and everything?
We don't! We actually ONLY accept clothing, shoes, toys and books. We are also pretty selective when it comes to brands and condition. As much as we would love to accept other items, our foot traffic and space can't accommodate it at this time. We appreciate you thinking of us though ❤️
What is your return policy?
We accept returns for all regular-priced clothing & shoes within 7 days of purchase for store credit only. Tags must be attached and you need to bring in your receipt.
We do not accept returns on sale items, toys, books or accessories. All sales are final on those items.
I placed an order online and changed my mind, can I cancel it?"
If we have not processed your order, you may cancel it. We will refund your order minus a 10% restocking fee. This fee covers our costs & time associated with your order, including the credit card & processing fees which we don't get back from Shopify.
Once your order has been processed (i.e. pulled off the floor and bagged up, with Shopify notification sent) we won't be able to cancel your order however you can return items based on the terms of our regular return policy. 7 days from the date of order.